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Privacy Policy

Last Updated: 8 May 2026

BUILDBIRD LTD (“buildbird”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you use our website, services, AI systems, social media channels, or otherwise interact with us.

By using our website or services, you agree to the terms of this Privacy Policy.

 

 

1. Who We Are

BUILDBIRD LTD provides:

  • Website Design & Development

  • Social Media Management

  • AI Voice Agents

  • AI Website Chatbots

  • AI Automations

  • Google Review Automation Systems

  • Digital Marketing Services

  • Content Creation Services

Website: https://buildbird.ai
Email: support@buildbird.ai

For the purposes of UK data protection laws, buildbird acts as either a:

  • “Data Controller” where we determine how personal data is used; or

  • “Data Processor” where we process personal data on behalf of our clients.

 

 

2. Information We Collect

We may collect and process the following types of personal information:

 

2.1 Information You Provide Directly

This may include:

  • Name;

  • Email address;

  • Phone number;

  • Business name;

  • Billing information;

  • Social media account information;

  • Website details;

  • Information submitted through forms, chatbots, AI systems, or enquiries.

 

2.2 Information Collected Automatically

When you visit our website or interact with our systems, we may automatically collect:

  • IP address;

  • Browser type;

  • Device information;

  • Operating system;

  • Website usage data;

  • Referring URLs;

  • Pages visited;

  • Time spent on pages;

  • Cookies and tracking information.

 

2.3 Information Collected Through AI Systems

Our AI voice agents, AI chatbots, automations, and communication systems may collect:

  • Conversation data;

  • Voice recordings;

  • Contact details;

  • Appointment booking information;

  • Customer enquiries;

  • Business interaction data.

Such information may be processed to improve service delivery, automate workflows, and provide customer support.

 

2.4 Information From Third Parties

We may receive information from:

  • Social media platforms;

  • Analytics providers;

  • Advertising platforms;

  • CRM systems;

  • Payment providers;

  • Third-party integrations.

 

 

3. How We Use Your Information

We use personal data for the following purposes:

  • Delivering our services;

  • Managing projects and client accounts;

  • Processing payments and invoices;

  • Providing customer support;

  • Managing website hosting and maintenance;

  • Operating AI systems and automations;

  • Scheduling appointments;

  • Creating and managing social media content;

  • Improving our website and services;

  • Marketing and promotional communications;

  • Analytics and performance tracking;

  • Security and fraud prevention;

  • Legal and regulatory compliance.

 

 

4. Legal Basis For Processing

Under UK GDPR, we rely on the following lawful bases for processing personal data:

 

4.1 Contractual Necessity

Where processing is necessary to provide our services or fulfil contractual obligations.

 

4.2 Legitimate Interests

Where processing is necessary for our legitimate business interests, including:

  • Service improvement;

  • Website optimisation;

  • Fraud prevention;

  • Security monitoring;

  • Marketing our services.

 

4.3 Consent

Where consent is required, including certain marketing communications and cookie usage.

 

4.4 Legal Obligations

Where processing is necessary to comply with legal or regulatory requirements.

 

 

5. Marketing Communications

We may contact you regarding:

  • Service updates;

  • Promotional offers;

  • Industry insights;

  • New products or services.

You may unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link;

  • Contacting us directly.

We will never sell your personal data to third parties.

 

 

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality;

  • Analyse traffic and usage;

  • Personalise user experience;

  • Support advertising and remarketing.

Cookies may include:

  • Essential cookies;

  • Analytics cookies;

  • Marketing cookies;

  • Functional cookies.

You can manage or disable cookies through your browser settings.

 

 

7. AI Systems & Automated Processing

buildbird provides AI-powered services including AI chatbots, voice agents, automation systems, and AI-generated content solutions.

By interacting with these systems, you acknowledge that:

  • Communications may be processed by AI technologies;

  • Conversations may be stored for quality assurance and system improvement;

  • AI-generated outputs may not always be accurate or complete.

We recommend users do not share sensitive or confidential information through AI systems unless necessary.

 

 

8. Data Sharing

We may share personal data with trusted third parties where necessary to provide our services, including:

  • Website hosting providers;

  • Cloud storage providers;

  • CRM systems;

  • AI software providers;

  • Social media platforms;

  • Analytics providers;

  • Payment processors;

  • Advertising platforms;

  • Professional advisers.

We only share information necessary for the relevant service.

All third-party providers are expected to maintain appropriate security measures.

 

 

9. International Data Transfers

Some of our service providers may process data outside the United Kingdom.

Where international transfers occur, we take reasonable steps to ensure appropriate safeguards are in place, including:

  • Standard contractual clauses;

  • GDPR-compliant processing agreements;

  • Reputable cloud infrastructure providers.

 

 

10. Data Security

We take reasonable technical and organisational measures to protect personal data, including:

  • Secure hosting;

  • Encryption;

  • Access controls;

  • Password protection;

  • Security monitoring;

  • Limited staff access.

However, no online transmission or storage system can be guaranteed as 100% secure.

 

 

11. Data Retention

We retain personal data only for as long as reasonably necessary to:

  • Deliver services;

  • Meet legal obligations;

  • Resolve disputes;

  • Enforce agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

 

 

12. Your Rights Under UK GDPR

You may have the right to:

  • Access your personal data;

  • Correct inaccurate information;

  • Request deletion of your data;

  • Restrict processing;

  • Object to processing;

  • Request data portability;

  • Withdraw consent;

  • Lodge a complaint with the Information Commissioner’s Office (ICO).

Requests may be submitted by contacting us using the details below.

 

 

13. Third-Party Websites

Our website or services may contain links to third-party websites, software, or platforms.

We are not responsible for the privacy practices, security, or content of external websites or third-party services.

Users should review the privacy policies of any external services they access.

 

 

14. Social Media Platforms

Interactions on social media platforms such as Instagram, Facebook, LinkedIn, TikTok, and other platforms are also governed by the privacy policies of those platforms.

buildbird may collect engagement and analytics data from social media platforms for marketing and reporting purposes.

 

 

15. Children’s Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to remove the information.

 

 

16. Changes To This Privacy Policy

buildbird reserves the right to update this Privacy Policy at any time.

Updated versions will be published on our website with a revised “Last Updated” date.

Continued use of our website or services after changes are published constitutes acceptance of the updated policy.

 

 

17. Contact Information

If you have any questions regarding this Privacy Policy or your personal data, please contact:

BUILDBIRD LTD
Website: https://buildbird.ai
Email: support@buildbird.ai

 

 

18. Complaints

If you are unhappy with how we process your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk